HomePod Not Connecting to Home App?

HomePod not Connecting to Home App

Disclosure: Nothing in this blog should be taken as investment advice. Do your own research. This blog is supported by advertising and affiliate links... Links to products and/or services on this blog may include links to affiliate programs that provide commissions to this blog. All of the content in this blog is 100% my own opinion.


Is your HomePod not connecting to the Home app? If you move your HomePod from one room to another, or if you try connecting to a different iOS device, you may have trouble accessing HomePod from an iOS device using the “Home” app.

In my case, I originally set up HomePod using an iPad without Apple Music.

Then, since HomePod was not operating to its full potential without Apple Music, I signed up for an Apple Music free trial using my iMac.

Then I connected my iPhone to the HomePod to use my Apple Music trial, but I couldn’t get it to work. I called Apple Support and they walked me through it.1

The support person from Apple was super helpful and he did a screenshare with my iOS device and resolved the issue (which was related to some setting in the “Home” app and also my iTunes app settings described in my post yesterday).

After the call with Apple Support everything worked fine.

Move HomePod to Another Room

Then I moved HomePod from my office to my living room.

Using HomePod in the new location (living room) worked with my iPhone, just like it did when it was in my office.

But when I tried to get HomePod to connect to my iPad Pro in the new location it wouldn’t work.

HomePod wouldn’t recognize the iPad Pro and kept disconnecting from it. Also, I couldn’t get the Home app to disconnect from the iTunes email address it was associated with, or complete the log in with a different account.

HomePod doesn't connect to Home app

 

Contacting Apple Support About HomePod

So I went to the Apple Support page, but HomePod isn’t a device listed on the Apple Support page.

Why?

Apple HomePod not Responding call Apple Support

Not sure.

This is the link to have someone from Apple Support contact you about fixing your HomePod setup. Once you put your name and phone number in they will typically call you in about 5 seconds.

Resetting HomePod

The Apple Support person had me reset HomePod a few times. To do this you have to unplug HomePod and wait at least 5 seconds for the capacitors to drain inside HomePod. Here are the instructions from the Apple Support page:

  • Unplug HomePod, wait 5 seconds, then plug it back in.
  • Wait 5 seconds, then touch your finger to the top of HomePod and hold it there.
  • The white spinning light will turn red. Keep your finger down.
  • Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.

Then it’s finished with the reset process.

Resetting Home App

The Home app has some configurations you may need to change. You may need to delete a “Home” or an “Accessory” listed in the Home app.

To remove a “Home” (which is a home where you have an accessory, like HomePod, set up) you need to touch the “location arrow” in the top left-hand corner of the Home app. Then scroll down to the bottom of the screen and click “Remove Home”.

To delete an Accessory, such as HomePod, hold the tile for the accessory down until a screen pops up that includes the options for “Alarms” and “Details”.

Click “Details”. If you need to remove the accessory, scroll down to the bottom of the Details screen and choose “Remove Accessory”.

You may need to reset your iOS device as well.

WiFi Problems and Lookout App

I had some issues connecting to WiFi at various points while trying to connect my iPad Pro.

One issue that came up is that if you’re using the “Lookout” security app for your iPhone or iPad, apparently this can cause a problem connecting HomePod to your WiFi network.

You need to uninstall the Lookout App and then reset your iPhone (or other iOS device).

HomePod Lookout App Problems

Screenshare and HomePod Setup

If you’re on a screenshare with Apple Support, and are trying to use that device to set up HomePod, you may need to disconnect from the screenshare.

The screenshare experience is pretty cool and allows Apple Support to see the setup process as you go through it together.

But the screenshare and HomePod setup process may not like each other and you may encounter problems setting up HomePod on the “Home” app if you are doing a screenshare.

So you will have to disconnect from the screenshare with your Apple Support call.

Final Solution

The problem of getting my iPad Pro to connect to the HomePod finally seemed to get resolved by successfully logging out of my iTunes account and then being prompted to log back in.

It took a few times for this to work. Not sure why.

After logging back in, I was able to get HomePod to work with both my iPhone and iPad Pro successfully.


Footnotes

  1. If you have a HomePod, it’s a good idea to have Apple Support call you directly. Use this link to do this because HomePod is not listed on the main Apple Support page.