My iPhone Won’t Accept Passcode – For No Reason… Help!
This morning I woke up early ready to start off my day but my iPhone X wouldn’t recognize my FaceID or my passcode…
Sometimes in the early morning, right after I wake up, my iPhone will not accept FaceID (because bedhead).
I entered my passcode correctly several times, but it kept saying it was incorrect. Eventually my iPhone was disabled.
iPhone Won’t Accept Passcode But… I Didn’t Forget My Passcode
OK, first, I didn’t forget my passcode.
The iPhone just didn’t recognize it…
Then my device became disabled when I entered my correct passcode more than 6 times.
So, how do you fix your iPhone if your device is disabled?
Unfortunately, if your iPhone is disabled, you will need to restore it by resetting it to the “Hello” screen that you see when you get a new iPhone.
This process is called “Recovery Mode”. I found out about this by starting a chat session with Apple Support.
Apple Support is excellent, by the way.
As far as I could tell it was a real person that I was communicating with on the other end of the chat… And in the end I was able to resolve my issue.
How to Restore a Disabled iPhone Using Recovery Mode
1) Connect your iPhone to your computer and open iTunes
2) While your device is connected, force restart it:
- On an iPhone X or later, or iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
3) IMPORTANT – DO NOT LET GO OF THE “SIDE BUTTON” WHEN YOU SEE THE APPLE LOGO – KEEP HOLDING IT DOWN UNTIL YOU SEE THE RECOVERY MODE SCREEN
4) When you see the option to Restore or Update, choose Restore.
iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you’ll need to repeat steps 2 and 3.
Wait for the process to finish. Then you can set up and use your device.